At Weeby Vibes, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our refund policy below to understand your options.

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1. Eligibility for Refunds

1.1. Refunds are applicable under the following conditions:

• The item is defective, damaged, or incorrect upon delivery.

• The item is unused, unwashed, and in its original condition with tags attached.

1.2. Refunds are not applicable for:

• Customized or personalized items unless they are defective or damaged.

• Incorrect size selection by the customer (refer to our size guide before purchasing).

• Items that show signs of wear, washing, or alteration.

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2. Return and Refund Process

2.1. Initiating a Return
To request a return or refund:

• Email us or call us within 7days of receiving your order.

• Provide your order number, photos of the item (if damaged or defective), and a brief explanation.

2.2. Approval and Return Instructions

• Once your request is approved, you will receive instructions for returning the item.

• Returns must be shipped within 7 days of approval.

2.3. Refund Processing

• Refunds will be processed to your original payment method once the returned item is inspected and approved.

• Shipping costs are non-refundable unless the return is due to a defect or our error.

 

3. Non-Returnable Items

We do not accept returns or issue refunds for:

• Sale or clearance items.

• Gift cards or promotional items.

• Customized products, unless defective.

 

4. Late or Missing Refunds

• If you haven’t received a refund after notification, please check with your bank or credit card provider, as processing times may vary.

• If the issue persists, kindly contact us.

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5. Shipping for Returns

5.1. Customers are responsible for return shipping costs unless the item is defective or incorrect.
5.2. For international returns, customers are responsible for any customs duties or fees.

 

6. Exchanges

We offer exchanges subject to product availability. The same conditions for returns apply to exchanges. Please contact us to initiate an exchange.